My Kakeibo — Support
Need help with My Kakeibo? The fastest way to reach us is email — a human reads every message.
We reply within 3 business days, usually sooner. Write in English or Portuguese.
Frequently asked questions
What is the kakeibo method?
Kakeibo is a Japanese budgeting practice built on writing down income and expenses and reflecting on them monthly. My Kakeibo digitizes that ritual: you record entries, set a monthly savings goal and answer short reflection prompts at the end of each month.
Does the app connect to my bank?
No. My Kakeibo is deliberately manual — the act of recording each expense is part of the method. The app never asks for bank credentials and has no access to your accounts.
Can I use it on more than one device?
Yes. Sign in with the same account and your entries sync automatically across devices.
How do I delete my account?
Inside the app, go to Settings › Account › Delete account. Deletion is immediate: your content is removed from our systems right away and from backups within 30 days. If you no longer have the app or cannot sign in, use our deletion request page at rochalabs.pro/apps/my-kakeibo/delete-account/ and we will complete it within 3 business days.
How do I cancel my subscription?
If you subscribed through the App Store, open your device Settings › your name › Subscriptions, select My Kakeibo and tap Cancel. If you subscribed through Google Play, open the Play Store app › profile › Payments and subscriptions › Subscriptions. If you subscribed on the web, cancel inside the app under Settings › Subscription. Deleting the app never cancels a subscription, and you keep access until the end of the period you already paid for.
How do I remove the ads?
Ads appear only in the free version of My Kakeibo — subscribing to the paid plan removes them entirely. If you already subscribe and still see ads, sign out and back in, and contact us if it persists.
Finding your app version
When reporting a problem, include the app version: open My Kakeibo and go to Settings — the version number is shown at the bottom of the screen. It helps us reproduce exactly what you are seeing.
Other contacts
Privacy requests: hello@rochalabs.pro. Anything else about the studio: hello@rochalabs.pro.